Meet the team behind the BEST travel agency franchise.
Debbie Fiorino Chief Operating Officer
Debbie is our fearless leader who inspires her team and our franchisees to be the best of the best in the industry. She changed our mindset that our franchisees are our customers and created a company culture of caring more. Her emphasis on transparency and relationships has trickled down to staff and has positively impacted our growth. Her open-door policy and day-to-day interactions with franchisees means she has her finger on the pulse of our franchise owner network, she will value your input to learn how we can better serve you. Debbie has presented as a motivational speaker at Travel Weekly’s Cruise World conference. With more than 25 years of experience in business and leadership and 16 years in the travel industry, Debbie started her career with our parent company World Travel Holdings in 2002 in Human Resources, where she was a senior executive. With expansive knowledge in driving strategy and plans for growth and success, Debbie saw a correlation in how her HR skills could benefit a revenue-producing division of our parent company. She previously served at companies including KaBloom, Bertucci’s Corporation and Medical Diagnostics, Inc. Debbie’s Dream Vacation is Bora Bora.
Drew Daly CTIE, Senior Vice President and General Manager
Drew is a Certified Travel Industry Executive and a long-time member of the World Travel Holdings’ family. In fact, his career started as a travel agent and he quickly moved up the ranks into sales management. His charismatic personality makes him perfect for this role, where he is responsible for all operations and agent-facing functions including Sales, Events and Business Development. As a leader in the travel industry, Drew sits on several boards and will serve as your voice among other industry thought leaders. He has served as the Chairman of CLIA’s Strategic Travel Agent Review Board (Cruise Lines International Association) and on the Board of Directors for The Travel Institute and PATH-the Professional Association of Travel Hosts. He is also a member of the American Society of Travel Agents, the Executive Leadership Broward Class of 2017 and is on the Event Committee for Gilda’s Club of South Florida. Drew has spoken alongside Oprah Winfrey at the dedication ceremony for Holland America Line’s Nieuw Statendam, has testified in front of the U.S. Senate as an expert witness on behalf of the travel advisor community, and is the author of the award-winning book “Selling Fun.” In addition to presenting at CLIA’s Cruise360 conference, The New York Times Travel Show and at the GOGO All Hands Conference. In addition to being interviewed by CNN, he is a regular contributor offering travel advice and tips on NBC and FOX affiliates; and is often cited as an industry expert in travel trade publications. These interviews and public appearances add credibility to our brand image, which in the end will help you do business. Drew’s Dream Vacation is going to the islands of Tahiti.
Joelle Delva, CFE VP, Operations
Joelle has worked in the cruise vacation industry for more than 23 years, and it all started here as a summer temp receptionist for two weeks. Since then she has worked every single position within the Operations department, and has literally walked in the footsteps of her entire team. She truly is a “Joelle-of-all-trades” and has experience in a myriad of positions including payroll, finance, telecommunications and information technology. Joelle oversees the day-to-day operation of the employees who make our customers’ needs a reality, and develops policies and procedures toward fiscal responsibility while delivering quality services. Joelle’s team will ensure that your client’s bookings are entered properly and that you receive your commissions, you will also work closely with them when you sign and renew your contract. In addition, Joelle oversees the Groups Concierge team which will help you grow and manage your groups business. Her personal mission is to have customers who are deliriously happy with our attention to detail, and agents with the bottom-line. Joelle is a rising star and would be your representative in the franchise industry. She is a Certified Franchise Executive, the premiere certification in franchising, and sits on the Diversity Board of the International Franchise Association. Joelle’s Dream Vacation is to South America and the Amazon.
Sandi Szalay VP, Information Technology
For more than a decade, Sandi has taken the company’s technological evolution to extraordinary heights. You’ll have comfort in knowing that as a franchisee your technology resources are at the forefront of the travel franchise industry with our proprietary software development and unrivaled technical support. This includes but is not limited to the creation of and continuous enhancements to My Cruise Control, a 3-in-1 state-of-the-art customer relationship manager, booking engine and financial management tool; Cruise Fare Watch which monitored for $21 million in cruise savings in 2018 and will make you a hero to your customers when you save them money and obtain upgrades at no extra cost to them; the award-winning eQuote tool which will help you book more dream vacations by being a marketing and sales tool; and much more. A committee of franchise owners works closely with the IT department to design IT resources with our network of travel agents in mind. Her team, which provides the largest technology support in the franchise industry, is making it possible for you to work from anywhere in the world. Sandi won the first ever CIO (Chief Information Officer) award from the South Florida Business Journal, and was recognized as a Corporate I.T. leader by Women in eCommerce. Previously, Sandi held various senior leadership positions with Interzine Productions; a leader in interactive leisure sports websites. Sandi’s Dream Vacation is an African Safari River Cruise.