Charity is truly the Master of Training and has been leading the training team at Dream Vacations since 2014. Her background in education coupled with her Master’s in Instructional Design & Technology from Purdue University has set her up for success in creating award-winning training for onboarding new franchisees as well as continuing education for the entire franchise network. She ensures that every franchisee has a complete understanding and knowledge of new technologies, marketing platforms and programs, and more. In 2020 when the travel industry shut down, within two weeks, Charity converted the weeklong in-person training session to be completely virtual. She also efficiently and successfully modified our in-person Regional Trainings and National Conference to be virtual. This change has increased engagement among our franchisees who may not be able to attend an in-person event. Charity’s Dream Vacation is to Iceland.
Charity Santiago
Director of Training
