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Corporate Leadership

Charity Santiago, Training Director

Charity Santiago

Director of Training

Charity is truly the Master of Training and has been leading the training team at Dream Vacations since 2014. Her background in education coupled with her Master’s in Instructional Design & Technology from Purdue University has set her up for success in creating award-winning training for onboarding new franchisees as well as continuing education for the entire franchise network. She ensures that every franchisee has a complete understanding and knowledge of new technologies, marketing platforms and programs, and more. In 2020 when the travel industry shut down, within two weeks, Charity converted the weeklong in-person training session to be completely virtual. She also efficiently and successfully modified our in-person Regional Trainings and National Conference to be virtual. This change has increased engagement among our franchisees who may not be able to attend an in-person event. Charity’s Dream Vacation is to Iceland.

Award-Winning Agency Franchise

Franchise Business Review Top Franchise for Women 2022
Franchise Business Review Top Low-Cost Franchise 2022